Help Center

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world  in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

Please allow 2-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-20 business days for shipping to the US and 15-40 business days for international shipping, depending on your location.

Мы всегда пробуем источник для продуктов самого лучшего качества для наших клиентов. Однако существует множество факторов, которые могли привести к повреждению вашей продукции при транспортировке.

Если вы получили дефектный/поврежденный товар, пожалуйста, свяжитесь с нами, отправив электронное письмо по адресу support@lavalinijewelry.com , сообщите нам о своей проблеме и, пожалуйста, не забудьте прикрепить фото/видео, которые могут четко показать проблему.

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.